Analysis of Performance Dimensions in General Directorate of General Administration of Sport and Youth in Guilan Province based on Balanced Scorecard Model

The aim of this work was to investigate the relationship between the performance dimensions based on balanced scorecard in the Guilan General Administration of Sport and Youth.

This was a descriptive-relationship study and was conducted in the field. The managers and experts in the Guilan Providence and Sport Adolescents Organ (80 cases) participated in this study. The samples were randomly selected. A researcher–made questionnaire was used to collect data and content validity obtained by the qualified experts (n = 12). The reliability was confirmed using the Croronbach's alpha test (0.89). In this study, the PLS software was used to analyze the data.

The performance evaluation model of the Guilan Providence and Sport Adolescents Organ composed of 4, 12, and 55 indices. There were significant relationships among growth and learning, customer and sports results, internal processes, and financial dimensions. The highest correlation was found between the growth dimensions, learning, and internal processes, and then it was between the customer and financial aspects and sports results, respectively (0.80, 0.76).

The results obtained showed that there was a cause and effect relationship between assessing the performance of Providence and Sport Adolescents Organ, and their relationships were high. Also due to improvement in the financial indicators of the performance, indicators will be in the demission customer and sports results. As a result, the managers have the 4th dimension's balanced scorecard in the organizational performance management approach to consider the cause and effect.