Integrated approach of fuzzy hierarchical analysis and TOPSIS in the organizational excellence model with the aim of emphasizing and improving the performance of human resources (Case study: Shahid Bahonar Copper Industries, Kerman)

The present study aims to evaluate and improve the performance of human resources with an integrated approach of fuzzy hierarchical analysis and TOPSIS in the model of organizational excellence in Shahid Bahonar Copper Industries in Kerman. In order to prioritize each of the criteria of the organizational excellence model in order to improve the performance of human resources from the perspective of experts and employees, the fuzzy hierarchical analysis technique was used. First place, leadership criteria with the final score in the second place, business results (process) with the final score in the third place. In this study, in order to prioritize the sub-criteria of each of the research criteria, the TOPSIS model was used. External stakeholders are ranked first and below the achievement criteria of leadership improvement projects are ranked last. According to the results of prioritizing the obtained criteria, it was found that in order to achieve the desired performance of human resources using organizational excellence, the company needs to manage the correct strategy and principles in order to effectively implement the processes governing the company.