Processing the Concept of Organizational Civility in Public Sector: A Grounded Theory Study

In this new millennium, organizations across the globe still raise many issues of human relations. Some issues include racism, sexual orientation, workplace violence, interpersonal conflict, etc. Many of the scientific fields of interest to theorists have studied these problems. One of the most recent organizational issues that has paid a lot of attention to attracted a lack of work or the same indignity and incivility at work. Civility at the workplace has been less noticeable investigating incivility, such a negative impact. The behavior of employees on the basis of efficiency, productivity, and productivity is reduced by time. Despite the increasing research, it has been shown that incivility is a problem in today's organizations. In this regard, 22 managers of public organization were interviewed as semi-structured method and analyzed in three stages of open, axial, and selective coding. This analysis led to the formation of 164 concepts, 17 categories, and 8 propositions that comprise the final model of research based on the Strauss and Corbin (1990) model of paradigm. The results indicate that organizational civility as a central issue and in interaction with cultural and value drivers (causal conditions), organizational support (interventional conditions), orbital planning (background or context), individual and organizational actions (strategies of action), and organizational productivity (outcomes). The interaction of these factors is shown in the final model of the research. In the end, based on this model, suggestions are given for processing the concept of organizational civility in public sector.