Evaluating Factors Influencing Knowledge Management Effectiveness: A Conceptual Framework for Knowledge-Based Service Organizations

Culture, infrastructure, organizational structure, and leadership are critical factors influencing the implementation of knowledge management processes in knowledge-based service organizations, thereby impacting the overall effectiveness of knowledge management. This research aims to introduce a comprehensive model that elucidates the interrelated factors affecting knowledge management processes in these organizations. Through an extensive review of existing literature, the authors developed a conceptual model that highlights these dynamics and their implications for practice. The model was rigorously tested and validated using a questionnaire distributed among various knowledge-based service companies in knowledge-based service companies, with 10 companies selected as the sample. A sample of 10 companies was selected for data collection, with data analyzed through Structural Equation Modeling using LISREL software. The research was conducted during a six-month period. The findings reveal that organizational culture, infrastructure, structure, and leadership enhance knowledge management capabilities significantly and influence knowledge management processes positively. Furthermore, these processes are shown to significantly improve the effectiveness of knowledge management, leading to enhanced communication, collaboration, and overall performance within service organizations, which ultimately fostered a more innovative and responsive organizational environment.