Evaluating the impact of urban furniture design on tourists’ satisfaction(Case study: Isfahan metropolitan tourist attractions)

The rapid growth of cities and their uncoordinated development, particularly in metropolitan areas, without adequate attention to the quantity and quality of urban infrastructure, can lead to numerous consequences. Therefore, enhancing urban environments, particularly regarding public utilities such as urban furniture, is one of the most critical prerequisites for achieving urban sustainability. In this context, the present study aims to evaluate the impact of urban furniture design on tourists' satisfaction in the tourist areas of Isfahan metropolis. This applied research employs a descriptive-analytical method. Data were collected through both library and field methods. The statistical population comprises 400 tourists visiting various tourist destinations in Isfahan. Data analysis was conducted using SPSS software and one-way ANOVA and Tukey tests. The results indicate that overall satisfaction with urban furniture design, with an average score of 66.70, is evaluated as above average, reflecting the effectiveness of these designs in creating positive tourist experiences. However, the quality of construction and maintenance of urban furniture, with an average score of 40.08, is below expectations, highlighting the need for improvements. Variance analysis revealed significant differences in satisfaction levels regarding urban furniture across various tourist spaces, influenced by the spatial and cultural characteristics of each area, which affect users' perceptions and satisfaction. Specifically, the findings show that public sector employees and students express higher satisfaction with urban furniture quality, whereas married individuals report lower satisfaction compared to single individuals. Additionally, age differences in the evaluation of urban furniture quality were not statistically significant, indicating that the design meets the needs of various age groups. Moreover, the analyses suggest that regular maintenance of urban furniture can play a significant role in improving quality and extending the lifespan of these elements.