A Comparative Study of Implementing servant Leadership (ISL) in Banking, From the View Point of Managers and Personnel (Case Study)

The purpose of this article is to determine the possibility or impossibility of ISL in Maskan Bank and comparing, the manager's and personnel's viewpoints in bank branches, considering the Organizational Climate Indexes (OCI). The methodology used in this study in terms of purpose is applied, and in terms of data collecting approach is descriptive-analytical and correlational research type. Population of this study consists of the managers and other personnel of Maskan Bank branches within the Semnan province. A sample was selected out of this population using classified random sampling method. The necessary data were collected by applying a questionnaire and the research hypotheses were investigated using Mann-Whitney and Binomial tests. The results suggest that there is a significant difference between the views of managers and personnel in "satisfaction of remuneration" and "agreement on procedures". On the other hand, ISL in studied organization is possible just according to one of the indicators (satisfaction of remuneration) and is not possible according to other indicators (clarity of purpose, clarity of role and agreement on procedures).