نشریه مدیریت زنجیره ارزش
پیاپی 4 (پاییز و زمستان 1395)

The aim of this research is to find an optimum way for the movement of manpower and military equipment in times of crisis by spending the possible least time. To this end, beginning with a review of existing studies in the field of moving troops which were effective factors in the modeling were extracted. Prioritization and selection of units deployable to crisis point, with the design of a fuzzy multi-criteria decision-making models is done according to metrics such as customer orientation, fast response, records of performance, flexibility, and distance technology to improve the ranking and fuzzy weights of the units. Considering opinions of military experts, to determine the nearest route ground transport logistics in military operations using geographic information system was implemented. By designing a linear allocation programming model, every unit of available transport facilities allocated in such a way that opportunity - cost become minimal. Finally, network of deployment projects and people and equipment unit or units selected by the related time of transportation facilities allocated was designed that enables the total deployable forces and equipment of the unit or units and calculation of the critical path of the project identifyable, control and management. The results showed that for selected units to move and logistics units to the hypothetical assumption of the origin of the crisis, regarding to taking time out of vehicle trips on the shortest route and times, 60 hours will take from the moment of notification of the order for handling and logistics of the entire selected units.

Nowadays, organizational conflict and conflict management are the topics which attract organizations' manager and employees. So the aim of this study is to identifying and prioritizing the causes of conflict and conflict management styles in Hormozgan Province Electricity Distribution Company. This study in term of purpose and methodology are respectively functional and descriptive―survey. The study population in first step is all employees of Company concluded 157 persons and for the second step is managers and human resources professionals encluded 6 persons. The validity and general stability of questionaire proved through experts and Chronbach's Alpha with 0.88 factor respectively. In this study with the use of library search and reading the previous studies related to present search and experts' and professors' opinions, the factors of organizational conflict were determined to 3 main factors such as (individual, communication, structural) with the total 20 indexes. The fuzzy AHP was used for determining the weights and relative importance then the style of conflict management was prioritized by Tapsis fuzzy method. The results concluded that the individual factor was the most important factor for conflict event. Among the personal factor, the competition index for prize and understanding limitation was located in higher priority in organization conflict. Among the structural factor، the evaluation system and bonus inconsistent and uncoordinated distribution of power, and for the relational factor, the discrimination relations and defect in informational system gain significance. According to results, the manager's prefer in use of conflict management styles are respectively reconciliation and cooperation styles then agreement and avoidance and eventually force style.

The aim of the present study is to Examining the effect of mixed factors of marketing on the attraction of loyal customers with respect to the assitstance of customer relations management (case study:Kosar Financial and Credit Institute). The study is applied and descriptive in nature. All of the employee in Kosar Financial and Credit Institute branches were candidiate to participate in the study but using Cochran formula and stratified random sampling method, the sample size was determined as 149. To collect the data standard questionnaire were used. Using Cronbach alpha coefficient, the reliability was calculated as 0.902 which shows the good reliability. For statistical analysis purpose, SPSS and LISREL softwares were used. The results indicated that mixed factors of marketing effect on the attraction of loyal customers with respect to the assitstance of customer relations management.

The aim of this study is to evaluate and prioritize the factors influencing investment decisions using multi attribute decision making (MADM) technique is in Aras Free Zone. The study categorized as descriptive survey and an applied in the nature. The study population consist of economic experts, businessmen, traders, students and domestic and foreign investors of Aras Free Zone. A questionnaire included 40 questions which designed based on various factors of research and distributed among 150 people an expert. TOPSIS models has been used to prioritize factors. The results showed that the variables of management, export promotion, attracting foreign and domestic investment, infrastructure facilities and rules and regulations of each factor have a positive impact in the development of investment in Aras Free Zone. In order of priority; infrastructure facilities, management, export development, rules and regulations and attraction of domestic and foreign investors.

Mobile banking is one of the new branches of e-banking have been facing widely welcomed in most countries. The aim of this study is to investigate the effect of the central and peripheral cues with mobile banking adoption in moderating role of self-efficacy. To test the hypothesis correlation analysis and partial least squares (PLS) was used. For sampling, Tehran university students were chosen using the random sampling method. The questionnaires were distributed among 172 students of which 152 were usable. The results suggested that the most important factor in building initial trust is known as peripheral cues. Quality of service (reliability in mobile banking) is the most important factor recognized by customers who have experience of using mobile banking. Also moderating role of self-efficacy confirmed the relation between central and peripheral cues with mobile banking adoption.

The aim of this research is to investigate the impact of green supply chain management (GSCM) on organizational agility in Iran Khodro manufacturing company. For this reason, components of GSCM such as green design, green purchase, green production, green warehousing, green transportation and green recycling were used. First, the relation between its components on GSCM were investigated, then, the impact of GSCM on organizational agility were tested. The nature of the research is an applied and in order to collect the data a survey method was conducted. Iran Khodro Manufacturing Company in Tabriz was chosen to be study. All the managers, directors and supervisors were selected to study. To do so a questionnaires with total number of 94 were distributed to managers. Then for data analyzing Smart partial least square (PLS) software was used. The results showed that there is a positive and meaningful impact of GSCM components on organizational agility.