fuzzy hierarchy analysis

Nowadays, with the acceleration of the development of information and communication technology in the world and the need for trade in the presence of banks to transfer financial resources, the importance of using Internet banking has become more prominent. At the moment, it seems that banks have to pay close attention to Internet banking, one of the important branches of electronic banking, and to take more effective steps towards the culture and education of this method. The purpose of this study was to identify and prioritize the expectations of internet banking users and rank the banks based on expectations by fuzzy multi-criteria decision-making methods. Following library studies and expert opinions, user expectations were identified and a questionnaire was developed based on the hierarchical analysis process, and the views of 20 experts were gathered. The results of this method indicate that the criteria for ease of use, access, and professional services have more weights and ranked first to third. Therefore, with respect to the product, prioritizing the expectations of Internet banking users, it is possible to analyze and prioritize different customers, and design and manage the services according to their needs.

Administrative health is one of the key issues of general value education, which means the impact of human capital on the creation of public value in Islamic administrative systems. The purpose of this study is to develop a model for assessing law enforcement agencies based on the dimensions of the administrative health system based on the creation of public value. This research is applied one which utilized a descriptive-quantitative approach. The statistical population consisted of those who referred to Guilan Provincial Offices in which 100 people were selected through available sampling. The instrument used is a researcher made questionnaire. Collected data were analyzed using Fuzzy Analytical Hierarchy Analysis and Gray Relationship Analysis. After reviewing the initial validity, six factors in the form of a Likert scale based on a Likert scale questionnaire were used to assess the construct validity and reliability. Finally, validity (0.79) and structural reliability (0.821) were confirmed. Then, the fuzzy significance of each dimension was measured using fuzzy hierarchical analysis method. Finally, using Gray Relationship Analysis, agencies based on administrative health dimensions based on generic value creation were ranked. The results of the research showed that those law enforcement agencies whose employees had a higher average level of knowledge, university education and in-service training courses, had a better ranking in terms of administrative health And also those indicators that were in direct contact with and consistent with the respondents were ranked higher in importance.

Today, intangible capital, like intellectual capital, has created value and competitiveness in various fields of organizations. Many of the components that have an impact on this important capital have been identified. But knowing the priority and importance of each of these components can enable the strategists of the organization to take into account strategies and policies, prioritize and prioritize activities, and make the organization more and more in line with Achieve its goals. Hence, in this paper, identifying and prioritizing the components of intellectual capital by means of a group-based fuzzy hierarchical analysis technique in technology-based organizations has been studied. Initially, with the help of the literature of the subject as well as conducting interviews, the dimensions and key components of intellectual capital of the technology organizations were measured. Then, the paired comparison questionnaire was designed for the components and the comments of 34 knowledgeable experts have been used. The results indicate that the intellectual capital of the technology-oriented organizations consists of three human, structural and social capital; the funds themselves consist of a total of 8 dimensions and 22 components. The results of the prioritization of the components also showed that the components of human capital are of the highest importance in the technology-oriented organizations, after which the components of social capital eventually become components of structural capital