Evaluation of Student's Satisfaction from Computer Site Services in Faculty of Health from Zanjan University of Medical Sciences 2011

One of the major elements of any educational system is the student. Student satisfaction at educational services is important to increase motivation and improve education quality. The present study was conducted in order to measure students’ satisfaction of computer site performance with regard to hardware and software provision. This descriptive cross-sectional study was done using a questionnaire to collect data. Statistical population included the students studying in 2010 (n=127). The questionnaire had three sections including site physical condition, hardware, and software, and site personnel behavior. Data was analyzed by SPSS and descriptive statistics. The findings clearly showed that the students showed relative satisfaction for applied software set-up, antivirus up date and appropriate software in the site with 65.3, 63.9, and 59.8 percent cumulative agreement (strongly agree and agree) respectively. But most of the students were not agreed to quantity of computers (72.5 percent). However, in the case of computer up date and processing, satisfaction rate was approximately average. With regard to the results of this research, satisfaction of students of computer site is moderate. Therefore, it is necessary to take measures to change the present conditions by policy makers.