People's Satisfaction of Policewomen in Tehran: (Survey)

People’s satisfaction with performance of the policewomen is an issue which needs to be analyzed. The present article is the result of a research conducted to respond to this fundamental question as to how much the people who call on the policewomen are satisfied with their function. From people’s point of view in what missions and duties of the law enforcement forces the policewomen should play a role? The research used theories of Mazleau, value approach, theory of expectations, Humans theory and means and aims of Morton to extract different factors related to the satisfaction of clients while it also put fourth four subsidiary questions. Research data were collected through a survey method in the form of a questionnaire which had been distributed among 135 clients who had referred to the policewomen in various branches of the law enforcement forces in 1385 (200607-). Results of the research revealed that satisfaction with the policewomen is generally at a medium level. Satisfaction with the performance of the policewomen in terms of solving the problems of the clients was at a high level, satisfaction with the skill and expertise of the policewomen was 46 percent, politeness and respect toward clients was 57 percent and the percentage of satisfaction with appearance and attire of the policewomen was medium. The percentage of the success of the policewomen in missions was assessed to be very high. The results of the research also showed that the viewpoint of the respondents about the duties of the policewomen conforms what has been defined for them by the structure of the law enforcement forces.