t i t l e{C R I T I C A L S U C C E S S F A C T O R S I N O U T S O U R C I N G O F C O N S T R U C T I O N P R O J E C T S - C L I E N T'S P E R S P E C T I V E (C A S E: T E H R A N M U N I C I P A L I T Y)
Author(s):
Abstract:
Outsourcing in construction projects has increased considerably in number and volume, as evident in the literature and in practice. Implementing project outsourcing decisions successfully is an important and challenging issue for client organizations. The main criteria are usually to finish the projects by a pre-defined scope, time, budget and quality accepted by the final customer. However, a number of pre-requisites, or critical success factors (CSFs), can help the organization to increase the chance of success. The construction industry is chosen in this study due to its project-based nature, the importance of its success in the industrial development of developing countries, and its frequency and level of outsourcing. Identifying and evaluating critical success factors in this industry will help client organizations to develop an implementation strategy to insure their outsourced projects are accompanied by the needed factors towards overall success.looseness=1 An abstract framework is defined and a model is developed, based on the Pinto and Slevin's (1986) classic ten critical project success factors. Detailed interviews are conducted with a selected expert panel. Furthermore, key factors influencing the success of outsourced projects are then evaluated quantitatively using the cases of recent construction projects within Tehran Municipality. A questionnaire is given to the expert in the client organization within the municipality, which is then analyzed statistically. Initial results show that successful implementation of outsourcing strategies in construction projects is strongly influenced by the level of coordination with the contractor, contractor selection, clear project objectives, defined technical tasks and top management support within the client's organization. The results are verified with the expert, showing that such factors, among many others, have a large influence on reaching successful conclusion in outsourcing parts of the whole of construction projects.
Keywords:
Language:
Persian
Published:
Industrial Engineering & Management Sharif, Volume:28 Issue: 1, 2012
Pages:
43 to 51
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