Organizational Culture, Strategic Thinking, Organization. Veneration of Clients at Police Social and Disciplinary Service Centers

This article is an extract of a research carried out to study the veneration of clients and to understand its dimensions and characteristics at police social and disciplinary service centers so that different clients and their expectation can be obtained because one way of improvement and correction of service providing to people is to survey service receivers whom are the clients themselves. By this method the work process, the behavior of service providers with clients, and the extent of their satisfaction will be highlighted and the bottle neck will be determined. In this article different expectations of clients in four main dimensions of informatics, relief and administrative equipments, personnel characteristics and control and supervision over performance were recognized and classified and indicators required correction and improvement at police social and disciplinary service centers in different Iranian provinces studied and recognized. In addition to client's average satisfaction from services in different Iranian provinces based on each service providing center and comparison of different centers based on service provided were studied, provinces required improvements were also extracted. Furthermore the results of different survey methodologies showed that despite the possibility to obtain the people view concerning different services to improve veneration of clients dimension and strict orders to public organizations, half of clients have no access to send their criticism and suggestions to authorities.