Mother's satisfaction assessment on education and information provided by maternal care givers from Tabriz educational and non-educational hospitals

Satisfaction with health care is an important criterion and variable in assessing the quality of medical care. Especially mother’s satisfaction from childbirth care procedure is a determinant factor in psychological and social health The study aimed to assess mothers’ satisfaction in terms of education and information provided by maternal care givers. A descriptive comparative study was carried out on 270 childbirth admitted mothers in Alzahra, Taleghani and 29 Bahman Hospitals in Tabriz. Data were collection using mother`s satisfaction questionnaire which evaluated the satisfaction from labor, delivery and postpartum care givers. In teaching-hospitals mother`s satisfaction from educational hospitals in labor, delivery and postpartum phase were 33%, 89, 5%, 46%, respectively and in non teaching-hospitals 81.4%, 100%.35.7%, correspondingly. There was a significant difference for mother’s satisfaction from labor and delivery phase comparing both teaching and non teaching-hospitals (PV=0.005). However, there was not a significant difference for postpartum phase (PV=0.487). The obtained results showed that satisfaction rate in non teaching-hospitals was higher than teaching hospitals in both labor and delivery phase and one of the reasons for low satisfaction in teaching-hospitals is the presence of students and a large number of care givers. In both teaching and non teaching-hospitals the mothers’ satisfaction rate from labors and postpartum care givers was low so that, it is necessary to encourage care givers provide mothers with necessary educations.