Identifying and documenting work processes promoting efficiency in emergency department ofShahid Mohammad Montazeri Hospital in 2012

With due regard to the current health care system situation and problems in our organizations and the loss of efficiency، improvement of work processes seems to be essential. Identification and documentation of work procedures are needed in this regard. In this study، the situation in Montazeri hospital has been evaluated in 1390. This study is a cross-sectional analytic study. All procedures performed in the emergency department of Shahid Mohammad Montazeri hospital is Najaf-Abad were evaluated. Data were analyzed and guidelines were designed. Six processes within the emergency department were identified including: work flow، patient discharge، transferring patient to other hospitals، transferring patients to wards، outpatient process، and transferring patients to diagnostic units. Application of analytic methods are essential for usage of process-oriented and customer-oriented approach and new concepts such as systems management، quality management، reengineering processes، utilization and development of information technology to access electronic government administration that leads to the modernization of administrative systems.