Designing conceptual model of participative decision-making as a strategy for improvement of employee's attitude, emotions, and job performance in work-life (case of: Rasht branches of Maskan Bank)

Design and implement of a strategy to improve employee's attitude, emotions and performance is an important task of managers. Because of the lack of enough latitude and diversity in certain jobs, it causes mental fatigue, stress, dissatisfaction, low level of organizational commitment, emotional harms; lose self-confidence and ultimately reduction in job performance. This study is designed to identify the root causes of the above and to suggest participative decision making as a resolving strategy to cope with resulting problems. Thus, we developed and tested a conceptual model of relationships among key variables of the participative decision making, employee' attitude, employee's emotions and job performance. To collect research data, a designed questionnaire was employed and distributed among 151 employees in 15 branches of Rasht Maskan bank. The questionnaire's validity was confirmed by content validity and factor analysis and reliability was confirmed by Cronbach's alpha (88.7%) using SPSS software. The structural equation model and research hypotheses were tested using AMOS software. The result showed a satisfactory overall fit of the model. Out of 5 hypotheses tested, only one was rejected, that is a good indication of sufficient validity of the model. Findings indicate that participation in decision making improves the job performance by mediating role of emotions and employee's attitude.