A review on the status of citizenship rights in administrative system of Iran, and it's affecting factors

In this research, the basis of citizenship rights has been extracted from theoretical fundamentals of citizenship, Islamic view point, the Constitution, and current acts of the Country. Theoretical frame of citizenship has been configured according to the said bases, and research hypotheses were designed based on this frame. The method of this research is surveying (measurement) systematic watch. In surveying section, watch unit is «person», and analysis unit is «organization”. In systematic Watch section watch unit is «letter» and analysis unit is «organization». Statistical society is formed by Employees, and client of two governmental departments of Tehran and Mashhad. Citizenship Rights are the main variable of the research with two indexes each of which were analyzed by one method. The results of the first index which is the client’s satisfaction with the organizations services, and the observance of citizenship rights in administrative system graded the client’s satisfaction as 5. 7% little, 64. 6% Middle, and 29. 7% high. The result of letter in connection with environmental facilities the organizations proved the whole as better level possibilities in the organizational environments in civil status offices, Gas Company, and. Mines and Industries in Comparison with other companies and departments.