A study of Revenue Cycle mapping Process in the ED of Kashani Hospital, Isfahan, Iran 2009

This study has researched revenue cycle in emergency department (ED) of Kashani educational hospital in Isfahan in 2009 (1388). In revenue cycle، the point which has not added value was measured in IS MAP by research team، that composed of the own personnel with different level of skills and knowledge. In the next phase of research، the team designed SHOULD MAP and COULD MAP with study of added value in sub process and points in IS MAP. The goal of the study was identification، measurement، and improvement of ED IS MAP and converted to SHOULD or COULD MAP. This study was a qualitative study in type of action research and performed by the recommended 8th phase methodology of HFMA (Heath Care Financial Management Association) for improvement revenue cycle of ED process. The result of this study composed of 8 goals which have described the details in the final report. It was included of determining: ED flowchart، ED flow diagram، ED process analysis، ED cost centers، ED revenue centers، centers which need to improve، methods which decrease cost، methods which increase revenue. This study had the effect on quality care in ED for achievement to Do it right، DO right things every time.