Students Viewpoints about Quality of Educational Health-Care at Arak University of Medical Sciences in 2009

Assessing of educational gap in quality of health-care and followed by adopting ways to reduce or eliminate the gap is the first essential step in developing training programs. being aware of the status of quality educational health-care at the Arak University of medical sciences that is considered as the second type of university can be the basis for planning and improving the quality of educational health-care in other universities. So this study، in order to assessing and determining quality of educational health-care from the perspective of medical students، has undertaken. This is a cross-sectional and analytical study which 400 students of Arak university of medical sciences was attended. Data were collected by using of service quality instrument in two-stages; conception of the current situation and perception of the ideal situation. Finally data were analysed by using paired t-tests and Chi-square and one way ANOVA. Based on students perceptions in five section of health-care quality، gap existed، and most of the gap in quality assurance (-28. 7) was observed and then respectively respond to the order (-26. 3)، confidence (-23. 3)، physical (-22) and the lowest in empathy (-19. 6). Statistically، there was significant differences among different dimensions of gap in quality of education (P<0. 001). also، gap in current services of responese and assurane was higher than in medical students (P<0. 05). Findings indicated that current services don’t meet students expectations so it is suggested to organize educational workshops in how to increase services and communication skills for staff in terms of significant differences in quality of five above mentioned fields، and considering these differenes when resources are allocated.