Awareness and Satisfaction of Insured Clients: Applying Information Technology in Tamin Ejtemaei

The aim of present study was to investigate the rate of awareness and satisfaction of people under the social security insurance after the execution of records improvement scheme in the city of Kashan during the years 2004 to 2005. To achieve this end, a descriptive survey design was utilized. All the individual who benefited from the social security insurance in Kashan comprised the intended target population from which 300 participants were randomly selected. The research instrument was a researcher developed questionnaire consisting of 23 close-ended questions. A five-point likert scale was used for rating the responses. Chronbach’s alpha coefficient formula was used for calculating both descriptive and inferential statistics were employed for data analysis. The validity of the questionnair which happened to be 0.98. The former measured frequency, percentile and values while the latter enlisted such statistical techniques as one-variable t-test, independent t-test, Analysis of variance (ANOVA), tukey test and pearson product moment formula. The findings revealed that the rate of awarness and satisfaction of the insured individuals were above the average refenence level at the p-level of 0.01. The results of the tukey test indicated that the rate of satisfaction and awareness of the participants with an associate degree or higher level certificates was more than those with lower level degree.The responses also differed significantly according to the length of insurance record. Infact, individuals with an insurance record of above 21 years showed a greater rate of awareness and satisfaction compared with those whose insurance record won below 10,11 and 20 years. In the some view, individuals with an insurance record of 41 years possessed higher rates of awareness and satisfaction in compared with those with insurance records below 40, 31 and 30 years. Finally, comparing awareness and satisfaction average values revealed that the participants’ responses differed significantly according to sex. Overall, the rate of awareness and satisfaction for male participants was higher than that of females. According to tha findings,factors such as insurance record,sex and level of certificates have a positive relation with the rate of satisfaction and awareness of insured individuals. Also there is a positive relation between the rate of satisfaction and awareness, that means the higher degree of satisfaction arrive at the higher of awareness.