Proposing a Framework for Assessing Personnel's Idea and Suggestion Management System based on Their Usability (Case study: Lorestan Gas Company)

The Success of organizations and corporations depends heavily on the innovation and management of personnel''s ideas and suggestions. The usability as a key indicator in assessing human resources and organizational systems can help managers to ensure higher level of performance. This paper offers a framework for assessing idea and suggestion management systems based on usability in 4 proposed systems. This descriptive and analytical study was carried out during 2012-2013 in Lorestan Gas Company. Data gathering was done using a researcher-made questionnaire and the validity of questionnaire was confirmed by academicians and practitioners and its reliability was verified through conducting a pre-test in 20 participants with a Correlation Coefficient of 0.92. Results indicate that the most usable suggestion systems has the highest participation rate and the least usable ones attracted the least suggestions from personnel.