Evaluation of Patient's satisfaction with the services at Khatamolanbia Dental Clinic in Yazd,2011

Considering patient's opinion is essential for the assessment of health care services. The aim of the present study was to survey patient's satisfaction with the services at Khatamolanbia Dental Clinic affiliated to Yazd University of Medical Sciences. This descriptive and cross-sectional study was carried out on 1380 randomly-selected patients who had referred to Khatamolanbia Dental Clinic. Data were gathered using phone interview and questionnaire. The questionnaire included some questions about demographic characteristics and viewpoints of the patients about dentistry, clinic, received treatment, dentist and clinical team. Data analysis were conducted using SPSS software. The total mean score of the patient's satisfaction was 3 ± 0.02 out of 4. The highest level of satisfaction was related to guiding signs (99.6%) and hygiene and infection control (99.5%). The highest level of dissatisfaction was related to parking situation (90%) and treatment cost (21%). Totally, 90.2% of the subjects asserted they will choose this clinic again if they require treatment in the future. The patient's satisfaction was almost complete. Dissatisfaction about parking and high costs of some treatments are amendable regarding related authorities at University and the province and better contribution of insurers to dental services.