Parent satisfaction rate of the patient bill of rights application status for children's admitted in pediatric educational and treatment Centers affiliated to Tehran University of Medical Sciences

Based on the Patient bill of rights, Patient children’s parents have right to receive an appropriate and effective treatment and care with respect and regardless of race, religious and cultural groups, as soon as possible. In this area, parents view point to education and health services could be a positive step in improving health services in relation to the child, and society. The aim of this study was to determine the parent’s satisfaction with respect of children's rights by medical teams in pediatric educational and treatment Centers of Tehran University of Medical Sciences. This study was a descriptive - analytical and in terms of time, a cross-sectional study in which 251 parents of children admitted to the pediatric educational and treatment hospitals affiliated to Tehran University of Medical Sciences participated that at least three days of the hospital admission of them passed. Sampling was in stratified method and data collection tool was a standard questionnaire designed based on patient's rights bill. For data analysis, descriptive statistics and Chi-square test was used. The research data were analyzed using SPSS version 13 software and analysis of descriptive statistics besides, the chi-square test. Results showed 75% of the parents to somewhat satisfied from health care team respect of patient bill of rights for their children. Satisfaction rate from respect to patient's rights about children's depends on hospital departments and parent’s job groups (P<0.05). Most complaints were related to nephrology (54%) and emergency (51%) departments. Also, most areas of dissatisfaction were related to not-introducing nurse to child, not-introducing financial and social aid centers and no-talking about the prognosis. Most of parents have satisfaction about application of provision of patient rights for their children but there are still substantial and meaningful differences between different parts of a hospital.