Taguchi Experiment Design, a Realistic Approach to Weight Indicators of Employee Performance Evaluation

Performance evaluation is prerequisite for many domains of human resource, which precise implementation of which will result in efficiency and effectiveness of performance feedbacking, training and development, promotion of employees, human resource planning, etc. Accurate weighting of evaluation indicators alongside with considering synergy and interaction force of indicators can affect evaluation results. Also differences of different levels of an indicator importance should be considered according to its great significance. This paper tries to realistically weight indicators using Taguchi experimental design method and considering two aforementioned points. An eight-stage model is presented and performance evaluation indicators for a bank cash register are specified. A questionnaire is designed based on proposed Taguchi orthogonal tables. Experts in banking sector are asked to answer the questions of each dimension to determine the weight of indicators. Results of implementing proposed model as ANOVA table show that Taguchi experimental design method can be a proper method in weighting indicators and taking into account the amount of error factor and decisions can be made according to stability of obtained results.