Measurement of customer satisfaction in different method reading for water meter (Remote Reading, Per-paid meters and Face reading), Case study: Qom Abfa

Gaining the Customer satisfaction is becoming the main target of companies. Feeling satisfaction shall cause increasing in threshold of customers’ tolerance to pay more for their required product. Use of modern water meter reading methods (including the method of remote meter reading and Pre-paid meters) have been able to result in increasing the customers’ satisfaction in many developed countries. So, this research studies the relationship between the use of modern methods of meter reading and customer satisfaction of water and waste-water Company of Qom Province. The data in this research are illative and have been analyzed by use of descriptive and illative statistical indicators of the existing methods rely on illative statistics such as comparing two samples. The main tool for data collection in this research is questionnaire and structured interviews. Sampling method of this research is simple random. The results show that the highest satisfaction is related to the method of remote meter reading, and Face reading and pre-paid meters are on the next steps.