Studying and Prioritizing Effective Factors on Succession Planning Success in Banking Industry Using Multi-Criteria Decision Making Methods (Case Study: Refah Bank)

The purpose of this research is to study and prioritize factors which are effective on succession planning success in banking industry. This is an applied and descriptive research. Statistical sample of research is 15 persons including Refah Bank managers and experts. Data gathering was done by Delphi method, asking experts’ opinions. Opinions were gathered by a researcher-made questionnaire including factors affecting the success of succession planning. After that, data were analyzed using Spss and Excel software and also fuzzy TOPSIS method for prioritizing factors, which is one of the multi-criteria decision making methods. Results showed that “support and participation of senior managers” and “justice” are the most important factors in the success of succession planning with the approach of assessment and development center.