Performance Evaluation of Management of Technology and Innovation in two stages of Enablers and Results Using Data Envelopment Analysis

Performance Evaluation is a crucial issue in organizational decision making. In order to gain competitive advantage, managers need information about organization’s performance to know the state of the organization better and be able to make decisions for improving it. Therefore, the importance and necessity of a model for providing feedback on the performance of the organization and acquiring a tool for fulfilling this need is clarified. According to the position of management of technology and innovation and its importance in business and service firms, the purpose of this research is to evaluate the performance of management of technology and innovation among 49 firms. This evaluation is considered in two stages of enablers and results using DEA. It will to identify Effective and inefficient firms, Detect source and size of inefficiency and identify reference firms. The results show that despite the fact that most firms are operational at the enablers stage, they are inefficient in the results stage. The majority of firms have the most surplus in the "management of information and knowledge resources" index, while they are in the most lack of "Knowledge and Technological results".