A Survey of Perceived Incivility among Nurses Working at Medical-Educational Centers in the City of Ardabil, Iran

Workplace incivility is one of the destructive behaviors in any organization, especially in the organizations providing health services. The purpose of this study was to assess the perceived incivility among nurses working in four educational-hospitals affiliated to Ardabil University of Medical Sciences (ARUMS).
This study was a descriptive-correlational design. Study population were all nurses working in educational hospitals in the city of Ardabil. Through a consensus sampling approach, the Guidroz's “Incivility in Workplace Questionnaire” was given to all nurses working hospitals affiliated to ARUMS and 600 out of 900 nurses returned the completed questionnaires. Data were analyzed using descriptive statistics, independent t-test, one-way ANOVA and Pearson correlation coefficient in SPSS software.
500 persons (83.3%) from 600 nurses participating in the study were female. The findings showed that perceived incivility among nurses originates from physicians (3.63±0.94), patient-family (2.99±0.85), general incivility (2.80±0.75), head nurses or supervisors (2.75±0.85), and other nursing colleagues (2.71±0.69). In addition, the differences between the mean scores of perceived incivility between these five sources were statistically significant (p Based on the findings of this study, nurses experience incivility from various sources especially from physicians and patients. So, it is necessary for hospital managers to address and resolve the uncivil behaviors through continuous education, role clarification, and improving the nursing’s image in the society.