Consideration of Price Perception and Quality Perception on Behavioral Intention in Private and State Banks in Iran
Author(s):
Article Type:
Research/Original Article (بدون رتبه معتبر)
Abstract:
This research for first time in Iran tried to work on investigation about price perception and Quality perception on Behavioral Intention in private and state banks. In this research by explaining about 8 hypothesis we investigate about relationship among price, quality, customer satisfaction, customer value and Behavioral Intention and by working exploratory research project, surveying research approach & accidental sampling, the necessary information of 196 customers of state and private banks was collected by the support of a valid & reliable questionnaire. This information has also been analyzed by the use of comparison tests and correlation tests. The conclusion shows that there is a direct relationship between Quality perception and Customer value, between Quality perception and Customer satisfaction, between Customer value and Customer satisfaction, between Customer satisfaction and Behavioral Intentions and the most important of all between Price perception and Behavioral Intentions in banks and still quality perception rather than price perception play less important role in Behavioral Intentions. On the other hand, other result shows no direct relationship between price perception and customer value and also Quality perception and customer value
Keywords:
Language:
Persian
Published:
Journal of Marketing Management, Volume:3 Issue: 5, 2008
Pages:
161 to 178
magiran.com/p1848977
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!