Determination of Key Employee Dexterity Factors with a Focus on Promoting Social Welfare and Functioning: A Case Study of Iran Health and Cellulose Industry

Employee dexterity is a fundamental and functional issue in organizations and industries operating in the present century. Organizations operating actively and dynamically in modern business environments face social functions which have to be taken into account for the organization to survive and to function adequately. Therefore, the present descriptive survey aimed to investigate key employee dexterity factors focused on promoting social welfare and functioning in Iran Health and Cellulose Industry in order to offer a theoretical and conceptual framework. To serve the purpose, the contemporary literature on employee dexterity was reviewed using the Fuzzy Delphi Method to identify key influential factors can promote social functioning and the Fuzzy DEMATEL technique was applied to offer a systematic model explaining the relationships among the identified factors The findings highlighted adaptation to change, flexibility, pace of assigning and carrying out assignments, utilizing appropriate technology, updated skills, capability, multifunctional skills and accountability as the most effective factors. Adaptation to change and the pace of carrying out assignment were identified as the most influential and the most influenced factors, respectively.