Analyzing Organizational Processes by Using Process Mining Technique (The Case of Academic Staff's Grade Process of Persian Gulf University)

Moving toward process-oriented approach makes a requirement for managers to assess and review their process. If this issue doesn't occur, organization face with a set of problems such as increase cost, waste of time, and low productivity. Because of web based process in these decades, extracting and analyzing data for these processes is one of the newest area in research. Therefore, the present study wants to analyze one of the processes of Persian Gulf University by using existing data and using process mining technique. For data analysis, Microsoft Excel and Disco software were used. Results show that the process averagely performed in 51 days and 7 hours and the main bottleneck of the process is in the evaluation of staff's grade committee (39 days after accepting the request by the head of institute and 34 days and 3 hours after approving a request by the head of faculties).