The Study of Effective Development Factors on Establishment of Organizational Quality Management System in Universities (with Emphasizing the Development of Human Resources)

This research aimed at the study of effective developmental factors on establishment of organizational quality management system in universities with emphasizing the development of human resources using grounded theory (GT) as a qualitative approach. Accordingly, to collect data 27 experts from this field were interviewed with purposive sampling method using in depth – semi- structured in three groups: professors, decision makers and key informants in the field of academic quality. Data analysis was performed during open coding stages, orientation and selection by MAXQUDA 12 software. In order to validate the data, collaborative research technique, member checking, and researcher review and reliability index between two coders (Inter-rater reliability) were used. According to the findings of the research, the effective factors on the establishment of the quality management system of the university can be described in the form of 9 main categories and 35 sub categories, as follows:(1) Expected outcomes from higher education (3 sub categories), (2) University education (3 sub categories), (3) Resources and facilities (3 sub categories), (4) University Assessment System (3 sub categories), (5) University management ( 4 sub categories), (6) Great Leadership in higher education (5 sub categories), (7) Internationalization of university (6 sub categories), (8) Conditions governing society (4 sub categories), (9) Interrelation between industry and university (4 sub categories).