European Foundation for Quality Management (EFQM)-based Performance Appraisal within an Army Organization

Nowadays, the existence of an effective appraisal system, notwithstanding surprising transformation in the knowledge management area, is undeniable. The lack of evaluation for various dimensions of an organization including evaluation for utilization of resources and possibilities, employees, goals, and strategies is known and putative as the organizational syndrome and illness. European Foundation for Quality Management(EFQM),in the two recent decades, was one of the techniques that has been begun in the Europa and is subjected to the country administration area. Therefore, the purpose of the present research was the performance appraisal within an army organization in the basis of European Foundation for Quality Management(EFQM).Present research is a descriptive survey that evaluates organizational excellence in an army organization in1395.Research population includes193persons of commanders, vice commanders, and managers in an army organization that are selected by systematic random sampling method. In order to collecting data, the European Foundation for Quality Management (EFQM)47items questionnaire was used that its reliability supported by calculating0.96Cronbach's alpha. The data, in addition to analyzing by descriptive statistical indicators, so analyzed by inferential statistical indicators including one-sample-T and structural equation modeling(SEM).Structural equation modeling-based results showed that the presented model with fitness indices values(RMSEA=0.058andNFI=0.96 andGFI=0.96)is supported. The results of one-sample-T test also supported that among main components of European Foundation for Quality Management, performance component in the enablers' area has relative desirability,but performance component in the results area has not desirable status. Aggregately, organizational performance also has not desirable status according to European Foundation for Quality Management(EFQM).