Designing a Native Process Model for Acquisition of Experts’ Organizational Knowledge Using Semantic Cognitive Maps

The main purpose of the present research is to design a process model for the acquisition of experts' knowledge in organizations. In this paper, a cognitive mapping technique is used to design the native process model of knowledge acquisition of the experts and the iThoughts software is used to model the map. For gathering information, the experts' meetings and the Focus Group (attended by eight experts from the field of knowledge acquisition ) were used. According to the research findings, the native process model of knowledge acquisition consists of six essential sections: 1) Identify required knowledge, 2) Preparing an expert, 3) Preparing the Knowledge Engineering Team, 4) Knowledge category classification, 5) Choice of technique and tool and 6) Actions related to the continuation of knowledge management process. Due to the limitations of interviewing all the experts in the field, and the study of various organizations' requirements in the field of knowledge management, it has been tried to interviewing experts with a wide variety of academic and executive backgrounds; and therefore purposive sampling has been used. Future research may use complementary approaches to develop and evaluate findings. The purpose of this study is to apply the model in the real situations of organizational knowledge acquisition so that this native model can be proposed in the context of the experts' knowledge acquisition Also, in this research, we describe and interpret the factors and relationships existing between different indicators in the field of knowledge acquisition, which is based on the real environment. This study, with a process look at the subject of knowledge acquisition, in addition to reviewing techniques and methods, also considers other dimensions and components related to the topic, which is important in the field of knowledge management research.