The role of integrated urban management in improving crisis management and improving the quality of public services to citizens (Case study: Tehran province)

The purpose of this study was to investigate the role of integrated urban management in improving crisis management and improving the quality of public services to citizens. In order to conduct this research, Integrated urban management theory, Urban crisis management theory, Public services theory and the relationship of Integrated urban management theory with Public services theory have been used.The statistical population in this research is the managers of municipal, regional and crescent management organizations in Tehran, which has been studied among 22 managers of 22 areas of Tehran and 28 managers, assistant and director of Red Crescent as the statistical community of choice. To collect information, a questionnaire was used which its validity was confirmed by expert opinions and its reliability was confirmed by Cronbach's alpha. For data analysis, t-test and multiple regressions were used. Results showed that integrated urban management on crisis preparedness preparedness, the speed of service delivery, and the quality of service delivery, inter-agency coordination, planning and delivery Matte effect is needed in crisis situations.