Analysis of Affecting Factors the Health and Satisfaction of foreign tourists (Case Study: Iraqi Kurdistan’s Tourists)
Message:
Abstract:

The Expansion of health tourism as a new kind and diverse and competitive tourism market depends on satisfaction of tourists. In order to accomplish this, initially, it is necessary to identify influential factors on the satisfaction of tourists should be developed and in the next step, practical solutions tailored to the status quo. In fact, this is the aim of the applied research, which has been done with an analytical and exploratory approach and data obtained from field documents based on interviews and questionnaires were distributed among foreign health touristsThe Expansion of health tourism as a new kind and diverse and competitive tourism market depends on satisfaction of tourists. In order to accomplish this, initially, it is necessary to identify influential factors on the satisfaction of tourists should be developed and in the next step, practical solutions tailored to the status quo. In fact, this is the aim of the applied research, which has been done with an analytical and exploratory approach and data obtained from field documents based on interviews and questionnaires were distributed among foreign health touristsThe Expansion of health tourism as a new kind and diverse and competitive tourism market depends on satisfaction of tourists. In order to accomplish this, initially, it is necessary to identify influential factors on the satisfaction of tourists should be developed and in the next step, practical solutions tailored to the status quo. In fact, this is the aim of the applied research, which has been done with an analytical and exploratory approach and data obtained from field documents based on interviews and questionnaires were distributed among foreign health tourists. The study population was tourists from Iraqi Kurdistan region for treatment and health tourism from the official border in city of Marivan entered the country, which at first being targeted and by achieving the theoretical saturation, to identify affecting factors on their satisfaction interviews were conducted with 19 of them. Then, questionnaires contained extracted information distributed among 100 tourists randomly. The analysis of qualitative data did by using the basic theory and extracted data from the questionnaire evaluated by using single-sample t test and factor analysis. The results showed that the level of tourist satisfaction is not good, which the lack of three factors: the lack of services and amenities Accommodation, transportation infrastructure weaknesses, inadequate quality of medical care and its infrastructure, and lack of information, education and charged governmental institutions have had the unsatisfactory the greatest impacts.

Article Type:
Research/Original Article
Language:
Persian
Published:
journal of urban tourism, Volume:6 Issue: 3, 2019
Pages:
1 - 16
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