Mediating Role of Organizational Silence in Effect of Occupational Burnout on Organizational Decision-Making (Cases Study: Bank Maskan of Tehran Province)

Organizational burnout and silence are among the most important concerns of human resources management now bringing unpleasant outcomes to organizations. Increasing the knowledge of this context, this study analyzes the effect of occupational burnout on the quality of organizational decision-making through the mediation of organizational silence.

This is an applied-descriptive survey, in which the statistical population included the president, deputies, and employees of Bank Maskan branches in Tehran Province. The cluster sampling technique was employed to select 296 individuals as the statistical sample. The structural equation modeling (SEM) method was used for data analysis in SPSS and LISREL.

Organizational burnout and silence are directly related. Moreover, occupational burnout and all of its three components (overwhelming exhaustion, cynicism, and lack of individual accomplishment) have direct negative effects on the quality of organizational decision-making through organizational silence.

Increasing organizational burnout reduces the quality of organizational decision-making. This could worsen in the presence of organizational silence. In fact, the exhausted employees are not willing to actively participate in organizational decision-making processes.