Examining the effect of the job characteristics on job satisfaction and job stress by mediating the emotional work among nurses in Shariati hospital, Isfahan city

Nurses, in comparison with other occupations, expose higher job stress; therefore, satisfaction in this job and its characteristics is very important. The purpose of this study was to investigate the effect of occupational characteristics on job satisfaction and job stress with the mediation of emotional work among nurses in Shariati Hospital, Isfahan City.

This cross-sectional study was conducted among nurses of Shariati hospital in Isfahan city, in 1397. The population in this study was 180 people selected by Morgan method at about 118 nurses. The data were collected using the job characteristics, job styles, job satisfaction and emotional work questionnaires. The SPSS Ver. 20 and Smart pls 3.2.6 software were used for data analysis.

According to the results, the dimensions of job characteristics such as importance, identity, independence, feedback, and verity of skills on job satisfaction were obtained. Also, the occupational stress by mediating emotional work (superficial and deep work), based on statistical results ( t-test), the value   of 8.589 statistics for the impact of occupational characteristics on work emotional, the 6.381 effects of emotional work on job satisfaction and value of 17.382 for significant effect on emotional work on job stress were efficiently achieved  with  positive effect.

Based on mediating emotional work, the Job characteristics have a positive and significant effect on the nurses’ job satisfaction and job stress. Therefore, the hospital managers should pay more attention to the characteristics and satisfaction of job stress and emotion of the job. The management of job stress and job satisfaction was improved through the recognition of the features of work and emotional work as favorite policies.