A Qualitative Study of Human Resource Scorecard in the Public Sector with the Key Stakeholders Approach: A Case Study of Kish Free Zone Organization

The aim of the present qualitative research is identifying the strategic objectives of HRM with the stakeholder approach based on the balanced scorecard and the drawn up strategy map.

The present qualitative research has been conducted with a combined process consisting of seven stages by the thematic analysis of Kish Free Zone Organization. The data was collected through interviews with the stakeholders of the human resource (HR) unit.

187 basic themes, 39 organizing themes, and 12 global themes were identified after transcribing the interviews, including: 1) developing family-centered policies; 2) promoting the well-being, health, and livelihoods of staff; 3) improving the productivity of the HR unit; 4) promoting human dignity of staff; 5) developing an organizational culture based on customer orientation and innovation; 6) empowering employees; 7) developing HR information system; 8) employee strategic recruitment and maintenance; 9) performance management and staff development; 10) strategic transformation of HRM based on the research and process reform; 11) alignment between the allocation and consumption of HR budget and the organizational strategy; and 12) improving the mechanism of the settlement of HR budget.

The strategy map was presented using the resulting themes. The application of the HR scorecard in the public sector using the stakeholder approach based on the combined process of the thematic analysis and the construction of the related big narratives has been the main achievement of the research.