Organization's performance measurement model based on the critical success factors of the reverse supply chain in airline industry with a quality gap approach
Author(s):
Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:
Airline industry is one of the main infrastructures for sustainable development of a country. The quality of the reverse support service will be effective in increasing the safety and health of the structures, reducing the impact of disasters and reducing costs. The aim of this study is to evaluate the performance of an organization based on the main factors of reverse supply chain with the service quality approach using the Data Envelopment Analysis (DEA) model. In this research, firstly, performance indicators have been identified and then the efficiency of the 24 main factors of reverse supply chain success in the airline industry is determined by the output-oriented DEA-BCC model. The main efficient and inefficient factors are determined by EMS software. Performance measurement can be very useful for managers to allocate resources because it can provide patterns for inefficient units to achieve efficiency and performance improvements.
Keywords:
Language:
English
Published:
Journal of Industrial Engineering and Management Studies, Volume:7 Issue: 1, Winter-Spring 2020
Pages:
177 to 190
magiran.com/p2148129
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!