Designing Social Accountability in Police Organizations

Social accountability is one of the new managerial requirements in governing countries, especially democratic societies. Social accountability within law enforcement agencies as service organizations is not an option but a strategic necessity. This study aims to explain the pattern of social accountability of the police. The main question of the research is: what is the pattern of social accountability of the police?

This research is a survey research and in terms of data collection method is a field research. The statistical population included commanders and law enforcement personnel, of whom 260 people were selected by simple sampling method as the sample size.

The results showed that the situation of social accountability in police organizations is not favorable. In addition, the model of police social accountability includes variables of mission type, organizational culture and organizational reputation as a causal factor, servant leadership style and technology-based organization and employee willingness as mediating factors and environmental complexity and environmental instability as moderating factors.

Finally, the model of social accountability of the police has been developed. Developing an organizational citizenship charter, participatory decision-making with the presence of the public, and paying attention to the role of the media and service leadership style and organizational culture encourage social accountability as strategies to strengthen social accountability in police organizations. Keywords: Accountability, Social Responsibility, Organizational Accountability