Evaluating the acceptance of the hospital information system from the users' point of view according to the model of using information technology

The information technology model is used to determine user acceptance and satisfaction with the hospital information system. The purpose of this study was to determine the acceptance rate of hospital information system (HIS) by users based on the model of using information technology in teaching hospitals of Zahedan University of Medical Sciences.

This analytical cross-sectional study was conducted in May 2020. The statistical population of this study was users of the information system of educational hospitals of Zahedan University of Medical Sciences and according to the Cochran formula, 277 users were determined as the sample size.chr('39') Data were collected using a researcher-made questionnaire whose validity was confirmed by content validity and its reliability was measured by Test-Retest (r=0/86). Data were analyzed by SPSS software version 22, descriptive (frequency and percentage) and analytical (Pearsonchr('39')s correlation coefficient) statistics.

The average of HIS acceptance variables, including user satisfaction in terms of system support for tasks, user interface, compatibility with tasks, support for cross-sectoral collaboration, learning ability, accessibility and system support services, were 3.78, 3.65, 3.34, 3.60, 3.21, 3.30 and 3.50 respectively. This indicates a favorable situation for the first dimension and relatively favorable for other dimensions.

The userschr('39') acceptance rate is represented relatively desirable. But proper communication between users and system owners, using system support, and adopting appropriate management tactics can help increase user acceptance and satisfaction.