Designing a Model of Incentives of Public Service Motivation in Public Organizations (Ministry of Interior)

This study aimed to design a model for incentives of public service motivation in government agencies to determine the indicators and test the accuracy of the designed model. Public Service Motivation Theory (PSM) as one of the key subjects of modern public management is based on the fact that the motivatiors of public sector employees and managers are very different from the private sector. Among the governmental organizations, the Ministry of Interior and the Ministry of Science, Research and Technology clearly have a special governmental function, due to their strategic role in scientific, political, security, economic, cultural, civil engineering, etc., that the motivation of service in these organizations should be considered.

In this study, through the mixed method, firstly, with the qualitative approach and content analysis method, the pattern of public service motivation incentives in government organizations was designed with a focus on provincial governments and public universities. For this purpose, by collecting theoretical literature and then gathering the opinions of top managers of some ministries and academic elites in the field of public administration (professors and managers of Tehran University, Shahed University and Qom University), the initial model was designed using interview tool. The number of interviews with the targeted sampling method was 18 to achieve theoretical saturation. In the quantitative part, using the method of structural equation analysis, through the questionnaire tool (which was designed based on the initial model) and its distribution among 80 managers of governmental organizations and universities (at the level of Ministry of Science, Research and Technology and Ministry of Interior and some provincial governments and Public universities) by random sampling method, the indicators and accuracy of the designed model were examined.

Qualitative and quantitative research results showed that individual factors with sub-themes (religious beliefs and value tendencies, individual moral tendencies, nationalist tendencies, collectivist tendencies, demographic variables, individual personality traits, positive organizational experiences) , Organizational factors with sub-themes (merit-centering in organization, servant leadership in the organization, humanistic job design, virtue-centering in organization, organizational goals, values ​​and expectations, organizational socialism) and socio-cultural factors with sub-themes (growth and education in religious social environment, Social learning in the context of society and family culture) are incentives of public service motivation in public organizations.

Individual, organizational, and socio-cultural incentives are effective in motivating public service, which is largely align with quantitative and qualitative results on the filed of research.