Providing a Process Model for Creating the Service Value of Academic Libraries through Knowledge Sharing Behavior

Objective :

The purpose of this study was to design a process model of service value creation for clients through knowledge sharing behavior among academic librarians with emphasis on quantitative approach.

This research is applied in terms of purpose, in terms of approach, heuristic, and in terms of data analysis, qualitative-quantitative. In the qualitative phase of the research, 9 experts in the field of knowledge management (including academic professors, university library executives, and highly qualified aristocratic advisors) were selected and interviewed in depth. The theoretical saturation of the researcher continued. In the quantitative phase, all librarians of central academic libraries were considered as the statistical population and 210 of them were selected by simple random sampling method. In the quantitative phase, the main data collection tool was also used. A researcher-made questionnaire containing 42 items was designed based on the conceptual model. In the quantitative phase of the research, SPSS and Lisrel softwares were used to perform descriptive and inferential analyzes.

In this study, with the emphasis of managers on the necessity of sharing knowledge, in the degree of understanding and willingness and work commitment of librarians, in order to obtain information in the fields of information technology and communication and organizational culture in the library, in order to investigate librarians ' understanding. In the calculation of some of the processes and organizational practices governing the library and during the findings, it was found that benchmarking has a significant effect on libraries of prestigious internal and external universities in knowledge management.

Finally, the research results lead to the design of a service value creation process model for university librarians through knowledge sharing behavior among librarians (based on the paradigm model structure), and the hypothetical model relationships are tested in a large community.