Designing a model of lean human resource excellence; Basis for measuring the lean degree of human resources in the public sector

The present study was conducted to design a model of lean human resource excellence with a mixed approach and using the qualitative method of data theory and the quantitative method of Shannon entropy. The statistical population of the qualitative part of the study was all senior and middle managers of the Ministry of Cooperatives, Labor and Social Welfare, 19of whom were purposefully selected for interviews and interviews were conducted until the theoretical saturation of the data. To analyze the qualitative data, open, axial and selective coding was used, as a result of which 402 basic concepts in the form of 92 sub-categories and 17main categories and six dimensions of causal conditions (environmental and organizational), contextual conditions ( Organization strategy, culture, management insight, job content documentation, management stability and human resource system dynamics), interventionist conditions (personal characteristics of managers, quality of organizational inputs, efficiency of government management system), strategies (lean leadership, strengthening culture Lean and lean human resource management) and results (micro level, intermediate level and macro level) were included. Then, in order to turn the model designed into a basis for self-assessment of the lean degree of human resources, using the Shannon entrobial method, the weight and score of each dimension were identified, resulting in its application in the Ministry of Cooperatives, Labor and Social Welfare. Ascore of 376 out of 1000 was assigned to the organization under study, which due to its position in the second level of excellence, ie an organization with public awareness oflean human resources.