Design and validation of the conceptual model of the quality of digital library services in the National Archives and Library of Iran

The objective of the present study is to design and validate the conceptual model of. This is an applied, exploratory mixed research. The statistical population of the study is all members of the Scientific Board of the National Library and Archives of Iran with 27 people in the Delphi method and 500,060 users of the Digital Library Hall throughout the Iran in the statistical inferencesection. Statistical samples were selected based on a census in the Delphi sectionand by the convenience method in the statistical inference section. A questionnaire was used to collect data whose validity was confirmed by construct validity method, factor loadingand Cronbach's alpha reliability. Descriptive tests including mean and standard deviation, Bartlett's test, factor analysis, and path analysis were used to analyze the research data using the SPSS and Amos statistical software. Based on the research findings, the quality of services in digital libraries can be classified into four main factors: internal factor, external factor, third factor, and the quality of output services. These four factors can be a good measure of the quality of services in digital libraries. Utilizing the final framework of the present study can help digital libraries achieve the expected quality level.