Modeling the Impact of the Industry 4.0 on the Banking Supply Chain Using Fuzzy Dimatel Technique

in the industry 4.0 the emergence of major technologies such as artificial intelligence and the Internet of Things has led to widespread changes in business models, with banks having a larger share of these developments. Despite the research done to change the business model in the Fourth Industrial Revolution, the issue of change in the banking supply chain in the industry 4.0, has been almost neglected.Therefore, in this article, after reviewing the research conducted in this field, in order to identify the influential variables and understand the existing relationships, using a fuzzy dimatel technique and system dynamics modeling approach, a dynamic model is presented, which with Drawing Circular diagram to help better understand the role of the industry 4.0 on the supply chain of banking services. The results show that the connection of new actors to the supply chain of banking services, cooperation between organizations, systematic sharing of customer information between partners, investment in the IT department of the bank and development of digital banking infrastructure by the central bank, respectively, have the most impact and trust. Through perceived usefulness and supply chain stability, it has the greatest impact on the model of the impact of the industry 4.0 on the development of digital banking.