Evaluation of the Quality of the Services Rendered by Lorestan University of Medical Sciences Libraries from the Users' Perspectives in 1396

Nowadays, libraries are core set oriented towards the customer. Therefore, the quality assessment of the libraries must be performed based on the service delivery process to the users. This research was conducted with the aim of measuring the quality levels of library services in Lorestan University of Medical Sciences using the LibQual standard tool.   In this study, a descriptive survey method was used. The statistical population was all active members of the libraries of Lorestan University of Medical Sciences in the second semester of the academic year of 20017-18. The sample size was 323 persons who were selected by simple random sampling method. The data were collected using the standard self-report LibQual questionnaire and analyzed by independent t-test, variance analysis and Tukey post hoc test.   The most satisfaction of the users, from the three components of LibQual respectively, the information control component with a mean of 15.58 ± -0.18, the service effect component with a mean of 14.53 ± 4.22, the library component to The title of a place was 10.80 ± -0.73. There was a significant difference between the level of receiving services and the minimum of maximum expectations (p <0.001).   Libraries' services meet the minimum expectations of users, but they differ between the existing level and the maximum expected level. The dimension of information control had a higher mean than the other dimensions and the library dimension as a mean had a lower mean than the other dimensions. It is also necessary that the relevant authorities have the necessary effort and planning to optimize the conditions in the libraries of Lorestan University of Medical Sciences, especially in the library dimension.