Identifying and ranking the indicators of administrative effectiveness of the administrative system with fuzzy Delphi approach (Case study: North provincial courts)

The purpose of this study is to identify and rank the indicators affecting the health of the administrative system with the fuzzy Delphi approach in the courts of the northern provinces. Due to its nature; It is descriptive and according to the defined goal, it is of practical type and based on the method of doing it, it is a survey. The research community consists of selected experts and university professors in the field of administrative health system. Data collection tools are interviews and questionnaires and fuzzy Delphi technique has been used. In total, a questionnaire was sent to 50 identified experts and university professors. To determine the sample size, the census method was used, so the number of sample size was 50 and the research sampling method is judgmental sampling and snowball sampling. Achieving the objectives of the research, using the fuzzy Delphi method in identifying 37 main factors affecting the administrative health system, weighting the factors or criteria of the proposed model and classifying them into four general groups: intra-organizational, behavioral, external and environmental. The results of this study can be used as a criterion for assessing the health of the administrative system of justice in the northern provinces and help human resources and organizational behavior experts in the process of pathology and improvement of the current situation.