Identifying the Factors Affecting on the Transfer of Technical Knowledge of After-Sales Service in ISACO

The present study aims to identify the factors affecting the transfer of technical knowledge and improve the quality of after-sales service in automotive companies through the transfer of technical knowledge of services. This is done in order to evaluate the annual periods of the Ministry of Silence of car after-sales service companies and identify, select and prioritize the components that affect the transfer of technical knowledge of services in ISACO. The approach of this research is quantitative and library resources such as books, articles, dissertations and sites are used. Then, based on the results, a questionnaire is developed and distributed among 82 managers and experts in the automotive industry in the field of after-sales service. Using multi-criteria decision-making models (MCDM), the most effective factors affecting the transfer of technical knowledge The car is determined. Application of research results including policies to support the demand for knowledge products, ISACO senior management perspective, ISACO idea-oriented and innovative, specialist human capital and training, market and competitive environment, ISACO organization, infrastructure, funding, environmental factors and collaborations International research and development has improved the performance of automotive industry companies and can provide missions to upgrade the standard and increase the quality of production and after-sales service in the country in order to achieve the goals of the Consumer Protection Law.