Investigation and evaluating the bus network from the user's point of view(Case study: Kermanshah City)

Given the growing urban population and increased fuel consumption and the resulting environmental pollution, public transportation has the potential to reduce the density and fuel consumption, as well as the increase of services to citizens. Between public transportation systems, the bus is especially important in the middle cities of Iran, which has not yet developed railing systems. Kermanshah has no integrated transport system. Bus timings are unclear and there is a high latency between stations and terminals. This has caused dissatisfaction among users of this public transportation system. The purpose of this research is to assess the satisfaction of individuals with this system and to achieve the factors that enhance the quality of this system and increase its use. In order to achieve this goal, a questionnaire was developed, in which questions were presented in two sections. In the first part of the questionnaire, the descriptive statistics were analyzed and the confirmatory factor analysis was used to confirm the hypotheses in the next section. The results of the research showed that users are not satisfied with the city bus network. Effective factors in reducing this desirability were the lack of timelines, the lack of proper amenities at stations and inside the bus, the lack of facilities for vulnerable users, and the lack of payment card system and bus congestion.